Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at boknowzenterprises@gmail.com. Please note that returns will need to be sent to the following address: Bo Knowz Collectibles, ATTN: Returns Department, 4895 Cornish Heights Pkwy. Syracuse, NY 13215

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Buyer is responsible for all shipping costs, including additional charges for replacement shipping.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened in the original packaging. If the item was shipped in a sealed case the case must be unopened. 

You can always contact us for any return question at boknowzenterprises@gmail.com.

Pre-Orders

When placing a Pre Order we give a 24 hour window to cancel the order after that the Pre Order is locked in because we are committing to the manufacturer to purchase and reserve that item for you. If you would like to cancel your order we can do so but must asses a 10% restocking fee. If you purchased by PayPal even if within the first 24 hours the refund will be minus 3% as PayPal no longer refunds fees at all when refunding purchases. This has nothing to do with us and it is their policy since 2020.

By pre ordering an item you agree that items may be delayed by the manufacturer or other sources outside of our control. Dates listed for release are an estimate given to us by the manufacturer and while they are often accurate they can change at any time.

Pre Order items will not ship until all items in your order are available. If you order in stock items along with Pre Orders none of them will ship until the Pre Orders are released. If you need your in stock items right away please place a separate order or we can invoice you for separate shipping and ship out your in stock items. 

Pre Orders are charged at the time the order is placed. If a Pre Order item goes down in price before release we will refund the difference in price back to your method of payment. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boknowzenterprises@gmail.com.